It is constantly surprising how progress is not necessarily any better than what went before.
Placed an order on Amazon last week and this is how the delivery was tracked.
Monday order placed and although the item is marked as being fulfilled by Amazon it is actually coming from a supplier.
Tuesday the log states " handed to carrier", in this case UPS ,who presumably collected from the supplier in Wakefield, Yorkshire.
Wednesday our parcel arrives at the ups depot in Dewsbury at 1.41 pm having travelled just over six miles. Having had a rest it leaves Dewsbury at 11.30 in the evening to travel to Preston and makes good time on the 60 mile journey arriving at 12.35 am.
Later on Thursday it leaves Preston to travel to Manchester 32 miles away and arrives at 2 am. It then presumably waits for daylight before entering on the final lap to Warrington just under 20 miles away and is delivered at 12.30 pm.
Warrington is just over 60 miles by road from Wakefield but our parcel travelled close to 120 miles.
It would appear that UPS use a network of depots instead of direct deliveries. Difficult to understand how this bypassing of the major hub of Manchester to go to Preston thus doubling the distance makes much sense logistically. Nor did the time taken from collection from supplier to the first depot seem reasonable. It certainly doesn't improve the customer experience.
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